Do you offer Cash on Delivery (COD)?
Yes — COD is available across most serviceable pincodes. Enter your pincode on this page to check COD and delivery time for your area.
How do I save ₹150 by paying online?
Choose to pay online and apply code PREPAID at checkout for ₹150 off (on orders above ₹1,499). Prepaid orders also get priority dispatch.
Are your products handmade?
Our embroidered clothing (pherans, kurtis, co-ord sets, kaftans, suits and shawls) is hand-assisted manual work, not handmade. Our papier-mâché, carpets, crewel home décor and bags are handmade. Everything is made in Kashmir, and small variations in pattern or colour from one piece to the next are normal.
Will the colour exactly match the photos?
We photograph our products as accurately as possible, but actual colours can vary slightly depending on your screen and lighting.
Can I cancel my order?
Orders can be cancelled within 24 hours of being placed. Once an order enters processing or shipping, it can no longer be cancelled.
How do I track my order?
Once your order ships you’ll get a tracking number by SMS & email. Track it anytime on our Track Your Order page — just enter the number for live status, location and ETA.
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