Shipping Policy
Last updated: 17 October 2026
1. Where we ship
We ship to serviceable PIN codes across India. Enter your PIN code on any product page to see whether we deliver there, whether Cash on Delivery is available, and the estimated dates. We do not ship outside India at present.
2. Shipping is free
Shipping is free on every order within India. The total you see before you place the order is the total you pay; we never add a delivery fee after checkout.
3. Dispatch
Orders are usually dispatched within 1–2 days of the order being confirmed (for prepaid orders, once payment is confirmed; for Cash on Delivery orders, once the order is verified). Sundays and public holidays are not counted. During sales, festivals, bad weather or transport disruption, dispatch can take longer; if a delay is significant we will tell you.
4. Delivery times
- Paid online: sent by India Post express and usually delivered in 3–5 days from your order.
- Cash on Delivery: sent by Delhivery and usually delivered in 8–13 days from your order.
The dates shown on product and cart pages are estimates worked out from these windows, not guaranteed delivery dates. Remote PIN codes can take a little longer. If we make a specific delivery commitment for your order, we will honour it and any remedy the law gives you if it is missed.
5. Cash on Delivery
Cash on Delivery is offered where the courier supports it. We may confirm a Cash on Delivery order by call or WhatsApp before dispatch; if we cannot reach you to confirm within 48 hours, we may cancel the order. Nothing has been paid, so nothing is charged. Where an order shows objective risk signs, or after repeated refused deliveries, we may ask for payment online before dispatch. We will tell you before you pay, and we never add a hidden fee.
6. Tracking
Once your order is dispatched you will receive the tracking number. You can follow the parcel on our Track your order page. A newly shipped parcel can take a few hours to show its first scan.
7. Address, delivery attempts and refused parcels
Please give a complete address, the correct PIN code, the recipient's name and a phone number that is reachable. If something is wrong, tell us straight away: once the parcel is with the courier, the address may not be changeable. If delivery fails or the parcel is refused, we check the courier's records and tell you the next steps. A failed-delivery record is not treated as final if you reasonably dispute it, or if the failure was ours or the courier's.
If a parcel returns to us, sending it again depends on serviceability; any charge for re-sending will be told to you and agreed before it applies. Repeated refused deliveries, false address details or order abuse may mean we ask for payment online for future orders.
8. Damaged, missing or wrong items
If the outer packaging looks damaged, you may note it with the delivery agent. Please message us on WhatsApp or email as soon as you can, ideally within 7 days of delivery, with your order number and photos. An unboxing video helps us approve a claim fastest, but it is not the only evidence we accept. Keep the item, labels and packaging while we look into it. Full details are in our Return, Refund & Exchange Policy.
9. Late parcels
If your parcel is later than expected, contact us and we will check the latest courier status. Where the law gives you a remedy for delivery later than a stated schedule, we will honour it.
10. Contact
Customer care (phone and WhatsApp): +91 91038 96676 · Email: kaarkash1@gmail.com
KAARKASH (legal name), Arampora, Nawakadal, Srinagar, Jammu and Kashmir 190002, India.
Grievance Officer: Tafazul, Grievance Officer, KAARKASH, Arampora, Nawakadal, Srinagar, Jammu and Kashmir 190002 · kaarkash1@gmail.com · +91 91038 96676.
We acknowledge every complaint within 48 hours and aim to resolve it within one month. Nothing in this policy removes a right you have under consumer law.