Terms & Conditions
Last updated: 17 October 2026
1. Who we are
kaarkash.com is run by KAARKASH (legal name; also written Kaar Kash), Arampora, Nawakadal, Srinagar, Jammu and Kashmir 190002, India. Customer care: +91 91038 96676 (phone and WhatsApp) or kaarkash1@gmail.com. These terms cover your use of this website and your purchases from it, together with our Shipping Policy and Return, Refund & Exchange Policy. If a law that cannot be set aside says something different, the law applies.
2. Your order details
Please give a complete address, the correct PIN code, the recipient's name and a reachable phone number, and check the size, colour, measurements, fabric and price before you pay. Contact us straight away to correct a mistake; after dispatch, changes may not be possible. Do not use someone else's identity or payment details, interfere with the website, or make false orders or claims.
3. Our products
We work to keep descriptions, photos, measurements and fabric details accurate. Our embroidered clothing is hand-assisted manual work (the Sozni on our Meeras pherans is worked entirely by hand); our papier-mâché, carpets, crewel home décor and bags are handmade. Small variations from piece to piece, and slight colour differences caused by screens and lighting, are natural and are not defects when the piece matches its description. This never excuses a real defect or a piece that is not as described.
4. Prices and offers
Prices are shown in Indian rupees; any applicable taxes are shown at checkout before you pay. Shipping within India is free. The full price, including any charge for your chosen payment method, is shown before you place the order, and nothing is added afterwards. Offers apply on the conditions and dates shown with them. If an obvious pricing error is found, we will contact you before going further and handle any payment or refund as the law requires.
5. Accepting and fulfilling orders
An order confirmation means we have received your order. Before dispatch we may verify payment, stock, delivery to your PIN code, or a Cash on Delivery order (see our Shipping Policy). If we cannot fulfil an order, we will tell you and refund anything you have paid. We do not cancel accepted orders without a genuine reason.
6. Cancellations
You can cancel free of charge any time before dispatch by messaging us with your order number. After dispatch an order cannot be cancelled, but your rights for damaged, defective or wrong items remain. We do not charge cancellation fees.
7. Delivery
Dispatch and delivery times are set out in our Shipping Policy. Dates shown on the site are estimates unless we make a specific commitment for your order. We stay your point of contact for any courier delay, loss or damage and look into it with the courier's records.
8. Returns and fair use
Our Return, Refund & Exchange Policy explains what we put right and what we do not take back. We may look into inconsistent evidence, swapped items or damage that happened after delivery, and may decline a claim where the evidence clearly shows it, with written reasons. We may share order, dispatch, delivery and refund records with a payment provider if a payment is disputed. Nothing stops you from making a genuine complaint, contacting your bank, or using your legal rights.
9. Website content
The text, photographs, logo and designs on this website belong to KAARKASH or are used with permission. Please do not copy them for commercial use without our written permission, or try to disrupt or compromise the website.
10. Responsibility
As far as the law allows, we are not responsible for losses caused only by wrong details you gave us, by someone else using your account, or by events outside our reasonable control. We do not exclude any responsibility or remedy that the law does not allow us to exclude, including for defective or misdescribed goods.
11. Complaints and law
Contact us on WhatsApp or by email with your order number, or write to our Grievance Officer: Tafazul, Grievance Officer, KAARKASH, Arampora, Nawakadal, Srinagar, Jammu and Kashmir 190002, kaarkash1@gmail.com, +91 91038 96676. We acknowledge every complaint within 48 hours and aim to resolve it within one month. You can also contact the National Consumer Helpline or a Consumer Commission. These terms are governed by the laws of India, including the consumer-protection law that applies in Jammu and Kashmir; nothing here limits where you may bring a consumer complaint. Changes to these terms apply to orders placed after the change.