Return, Refund & Exchange Policy

Last updated: 17 October 2026

1. In short

  • If a piece arrives damaged, defective, incomplete, the wrong item, or not as described, we put it right: replacement, refund or another fair remedy.
  • We do not take back or exchange a piece that is exactly as described because of a change of mind or preference.
  • Tell us as soon as you can, ideally within 7 days of delivery, on WhatsApp or by email.
  • You can cancel free of charge any time before dispatch.

2. What we do not take back

Please check the description, measurements, fabric, colour photos and care details before ordering. We do not offer returns or exchanges for an accurately described piece that matches your order, including for:

  • change of mind or regret after purchase;
  • a size or option you chose yourself where the measurements were given (most of our pherans come in one size, L - XXL);
  • preferring another colour, fabric feel, thickness or style;
  • the small variations of manual work described below;
  • gift cards and food items.

Sale, festive and Final Sale pieces follow the same rule. This never removes a remedy the law gives you for a damaged, defective, wrong or misdescribed item.

3. Manual work and natural variation

Our embroidered clothing (pherans, kurtis, co-ord sets, kaftans, suits and shawls) is hand-assisted manual work: artisans guide every motif (the Sozni on our Meeras pherans is worked entirely by hand). Our papier-mâché, carpets, crewel home décor and bags are handmade. Small differences in thread placement, motif spacing, texture or shade from one piece to the next, and slight colour differences caused by screens and lighting, are part of this work and are not a defect when the piece matches its description and photos. A real defect, a missing feature or a clear difference from the description is always assessed on its merits.

4. How to raise a claim

Message us on WhatsApp +91 91038 96676 or email kaarkash1@gmail.com with:

  • your order number;
  • a short description of the problem;
  • clear photos of the item and the issue, the tags or labels, and the parcel with its shipping label.

An unboxing video gets the fastest approval: start recording before you open the parcel, with the shipping label visible, and keep filming until the item is out. Please keep the original file. If you do not have a video, send what you have; we will check your photos against our own packing records, parcel weight and courier scans. A missing video, a damaged outer box or a report after 7 days will not, on its own, be a reason to refuse a genuine claim.

5. While we look into it

Please keep the item, its tags, labels and packaging, and do not wash, wear, alter or repair it except as needed to show the problem. We may ask for clearer photos, the original video file, or for the item to be inspected or returned. Do not send a parcel back until we give you a return reference and instructions; we arrange collection or cover the return cost for any issue that is our responsibility.

6. Our decision and your refund

We confirm the remedy in writing. Refunds are started within 7 days of approval and go to your original payment method; your bank or provider may take a few more days to show it. For Cash on Delivery orders we refund by UPI or bank transfer through a secure request, or as store credit only if you prefer it. We will never ask for your UPI PIN, card PIN, password or OTP.

7. Fair use

Most claims are genuine and we treat them that way. Where the evidence clearly shows that a parcel was opened and resealed, an item was swapped, a photo or video was altered, or the damage happened after delivery, we may decline that claim, give you our reasons in writing, and give you a chance to explain. Suspicion alone, or one missing piece of evidence, is never treated as proof.

8. Cancellations

You can cancel free of charge any time before your order is dispatched: message us on WhatsApp or email with your order number. Once a parcel has left us it can no longer be cancelled, but every remedy above still applies. Repeated refused Cash on Delivery parcels may mean we ask for payment online for future orders.

9. Offers, free gifts and points

  • Free gifts belong to the order that qualified for them. If part of an order is refunded and the rest no longer reaches the gift's threshold, we will ask for the gift back or adjust its listed value from the refund.
  • Rewards points earned on an order are removed if that order is refunded.
  • Welcome and other codes work as described where they are shown, one per order unless stated otherwise.
  • Pay-online offers, when we run one, are paid as described on the site. If the order is later refunded in full, any amount already returned to you under the offer is taken off that refund.

10. Contact and complaints

Customer care (phone and WhatsApp): +91 91038 96676 · Email: kaarkash1@gmail.com
KAARKASH (legal name), Arampora, Nawakadal, Srinagar, Jammu and Kashmir 190002, India.

Grievance Officer: Tafazul, Grievance Officer, KAARKASH, Arampora, Nawakadal, Srinagar, Jammu and Kashmir 190002 · kaarkash1@gmail.com · +91 91038 96676.

We acknowledge every complaint within 48 hours and aim to resolve it within one month. You can also contact the National Consumer Helpline or a Consumer Commission. Nothing in this policy limits a right you have under consumer law.